Your Voice Matters to Us

At Accessia Ltd, your experience is important to us. We are committed to listening to your feedback, addressing your concerns, and continuously improving our services. Our complaint-handling process is designed to ensure your voice is heard and your concerns are resolved promptly and transparently.

Upon receiving your complaint, our Feedback and Compliance Team will review it thoroughly. We may reach out to you for additional information to fully understand the issue. From there, we will:

• Evaluate the Urgency and Scope of your feedback
• Classify the Nature of the Concern to determine the best approach
• Identify the Appropriate Team to lead the response
• Establish a Clear Timeline for Resolution

We aim to resolve complaints within 10 business days. However, if your concern requires a more detailed review due to its complexity, we will keep you informed of any extended timelines and provide updates throughout the process.

Seeking Further Resolution?

If you feel your issue hasn’t been fully resolved, you may request an independent review by an external agency. Accessia Ltd will support you through this process to ensure your concerns are fully addressed.

Additional Support

While we’re committed to resolving complaints directly, we recognize you may seek additional support if needed. We encourage you to start with us, as we are dedicated to finding solutions that meet your needs.